mcw long Privacy Policy

mcw long is an online entertainment and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") outlines our commitment to protecting the personal information of users of the mcw long website and related services.

By registering on our platform or using our services, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the complete picture of our relationship with our users.

We believe transparency is the foundation of a healthy digital relationship. That is why this policy clearly states what information is collected, why it is collected, and how that information is stored and managed.

mcw long may collect the following types of information:

2.1 Information Provided Directly by You

• Full name, date of birth, and contact details (mobile number, email)
• Username and encrypted password created at registration
• Copy of national identity card or other document provided for identity verification
• Financial transaction details: deposit and withdrawal records, bKash/Nagad/Rocket/Upay or bank account information
• Messages sent to the support team via live chat or email

2.2 Automatically Collected Information

• IP address, browser type, and operating system information
• Session activity within the service, gaming history, and betting records
• Information collected through cookies and similar tracking technologies
• Device type and mobile app usage logs (Android and iOS)

2.3 Information Received from Third Parties

In some cases, we may verify information through third-party providers for the purpose of identity verification or prevention of financial fraud. This information is used solely for verification purposes.

mcw long uses collected information for the following legitimate purposes:

• Account Management: Completing the registration process, ensuring login security, and handling OTP verification.
• Service Delivery: Processing deposits, withdrawals, and gaming services without interruption. Withdrawals are typically completed within 10 to 45 minutes.
• Customer Support: Providing 24/7 support in Bengali and English via live chat and email.
• Security and Fraud Prevention: Blocking unauthorized access to accounts and detecting suspicious activity.
• Legal Compliance: Maintaining records as required by applicable law and responding to lawful requests from authorities.
• Service Improvement: Anonymous analysis to make technical improvements to the platform and refine the user experience.
• Communication: Sending important account-related notifications and promotional information (to consenting users only).

mcw long follows industry-standard technical and administrative measures to protect your information:

4.1 Technical Security

• All data is transmitted via SSL/TLS encryption.
• Passwords are never stored in plain text — only encrypted hashes are retained.
• Financial information is stored in encrypted databases with restricted access.
• Regular security audits are conducted.

4.2 Retention Period

Your information will be retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations. Once no longer needed, information is securely deleted or anonymised.

mcw long never sells your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Providers

Payment processors (such as bKash, Nagad, Rocket, Upay, or bank transfer services), identity verification agencies, and technology service providers may access limited information to carry out their functions. All such third parties are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed to authorities where required by a court order, a lawful request from a regulatory authority, or obligations under applicable law.

5.3 Business Changes

In the event of a company merger or acquisition, users will be notified in advance and their information will continue to be handled under the same policy.

Cookies and similar technologies are used on the mcw long website. Cookies are small text files stored in your browser that help the site function.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, or gaming settings.
• Analytical Cookies: Used to understand anonymous usage patterns in order to improve the quality of the service.

Cookies can be managed through your browser settings; however, disabling certain essential cookies may affect the functionality of the site.

As a user of mcw long, you have certain rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction of inaccurate or outdated information.
• Right of Deletion: In certain circumstances you may request deletion of your information, though this may not be possible in all cases due to legal obligations.
• Right to Object to Processing: You may request to opt out of promotional communications.
• Right to Data Portability: Where applicable, you may request your data in a structured format.

To exercise these rights, contact our support team via live chat or email. We generally respond to requests within 30 business days.

All services of mcw long are intended solely for persons aged 21 or above. We do not knowingly collect information from minors. If a minor has registered and we become aware of this, that account will be closed immediately and the associated information will be deleted.

Our Responsible Gaming guidelines contain detailed information about our commitment to age verification and preventing excessive gaming.

Although mcw long primarily operates for Bangladeshi users, some technical services may be operated internationally. In such cases, we ensure that data protection standards remain equivalent to those set out in this policy.

All data transfers are conducted through encrypted channels, and third-party providers are contractually bound to comply with the required security standards.

The mcw long platform integrates services from payment gateways and game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.). These providers have their own privacy policies that apply to their direct services. mcw long is not responsible for the data collection practices of these third parties.

mcw long may update this privacy policy from time to time due to service improvements, new technology, or legal changes. If significant changes are made, registered users will be notified by email or via a platform notification.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

For general questions about our services, detailed answers can be found in our Frequently Asked Questions (FAQ) section.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

Our support team is committed to resolving any privacy-related concerns you may have.